What our clients are saying
Testimonials-Referrals and references are the greatest driving force of any good business. Listen to our clients and tenants as they provide real feedback through customer surveys, emails, letters and phone calls. Some owners prefer not to have their names and others did not object. The following is a sampling of some of the direct responses we have received over the years:Reputation Reviews
"Robert has always kept us informed on all issues with our rental property. When issues come up that need repair or replacement, Robert always obtains bids, makes good suggestions to us and has been a good steward of our property. We value what he and the company has done for us and hope he will continue to be our manager."
- Mike R.
"Thank you for another year of helpful and efficient service."
- Property Owner, Medford, OR
"We have been working with Cal West for over 10 years, good professional team, highly recommended."
- Anu B
"The organization is very professional. The people are knowledgeable and up to date on the latest tenant-landlord regulations. I don't have the time to find a screen tenants and manage my property myself. H.M.S. takes care of all of that in a professional manner."
- Property Owner, San Jose, CA
"Before we even had a contract with Cal West, their plumber came out within an hour when our plumber couldn't make it. Everything has gone as smoothly as possible considering our circumstances."
- David and Heidi K.
"I hadn't lived in San Jose since 1941...so was out of touch with the local situation. ...in spite of my best efforts to manage the rental and maintenance of the property, things slowly degenerated into a disaster...I learned the hard way. ...H.M.S. has an efficient system...I was thoroughly impressed with the quality of the work accomplished...my experience with H.M.S. Property Management has been a positive in every respect."
- Property Owner, Kaneohe, HI
"My rental property in San Jose is a small house in the Rose garden area. When it needed repairs and upgrades to the tune of $ 30,000 plus three years ago and being an out-of-town owner, I knew that only a property management company could handle to find the tenant I envisioned, keeping an eye on the place, taking care of bills & paperwork and getting a check to me on time every month. The unhappy experience I had with the previous agency for 8 years left me uncertain of whom to approach to take over management. Following up on solicitation letters from several companies and meeting with employees was not satisfactory. My next step was the good, old yellow pages Following my instincts, I chose to call Cal West Asset Management and met Robert at the house. Being ever cautious, my son and I had many questions, and at the end we agreed that Robert's company was the right one for us. To this day, it has been a friendly, professional relationship, with Robert and his wife Julie - she's the best - at the helm, from the office staff to the gardener and contractors for various repairs, it all has been and always is a pleasant experience. I am grateful to Cal West Asset Management for fulfilling my expectations and at times, for putting up with me. THANK YOU !!"
- Astrid L.
"Very responsible management. Good communication regarding the property. Flexible in finding solutions to problems. Overall, a very positive experience."
- Property Owner, Morgan Hill, CA
"...demonstrated great professionalism, timely communication and high level of enthusiasm, which comes through even over email."
- Property Owner, Philippines
"Our family has been living in the same unit since 2002 so we have been tenants of Cal West for a little over a decade now. Whenever we needed something repaired they were always very responsive. For non-emergencies we call the office and if it is during work hours, someone is always there to pick up; otherwise, they always returned my call the next business day. For emergency calls we call the pager # and Robert usually returns the call back within an hour (even on weekends). Cal West definitely shows professionalism whenever working with them; I would recommend their services to anyone. Definitely glad that I can now pay my rent online (unfortunately only with debit card)."
- Tenant Testimonial