Collecting rent is easy if you have the perfect tenant who pays on time! But what if they don’t? Having someone in your corner who knows tenant law and the proper notices to send is critical!
If a tenant has gone beyond the grace period of the lease we provide them with a late rent notice, where we collect the appropriate late fees along with the normal rent amount. Worse case, if we have a tenant that does stop paying rent, we will assist in the eviction process and re-renting the property quickly.
We make paying rent easy for tenants with the online tenant portal that can be accessed 24/7. We encourage tenants to pay online, which means we can pay you out faster.
Our standard lease agreement states that the rent is due on the FIRST of each month. We offer a grace period of 3 days as a courtesy to our residents. We try very hard to work with tenants who experience short-term setbacks with their income due to health or other concerns but our standard policy is that we do not allow rent to go more than THIRTY days in arrears without considering taking legal action. We never start evictions without an owners consent. We work with a very experienced attorney to help oversee all appropriate legal filings.
This is not a comfortable topic for many of our newer clients. We would like to assure you that, while there are circumstances where an eviction is unavoidable, it is very rare. Proper screening and proactive management allows us to avoid evictions in many cases. In fact, we conduct less than 3 evictions per year during an average year. Most of the evictions we process are not tenants we placed in the home but rather the owner has brought us the tenant and has asked us for help in completing the eviction process.
Cal West strives to stay on the cutting edge of technology. We offer an online owners portal and web based software that is always evolving to help our clients get the most current features the industry can offer. Our database is the best and most accurate product on the market for the property management industry.
As members of
You can feel safe that the company you are hiring will be there when you need us. We have an A rating with the Better Business Bureau and have served for many years on the board for our local chapter of NARPM.
Our San Jose Property Managers conduct 6 month surveys on every new resident. Our property assessment program will provide an annual report to our clients complete with pictures and details about the property condition. These programs along with our periodic exterior assessments ensure that your asset is protected from tenant abuse or neighborhood blight. Our vendors also act as our eyes and ears and report concerns to our office when they perform work at the property.
Our accounting is thorough and compliant with all requirements including local, state and federal. We provide a monthly statement showing all activity on your account. Clients with direct deposit can access their statement at any time through the owner's portal or via email. Statements come in a convenient pdf format but other formats are available if needed.
Our San Jose Property Management Company will implement local and federal requirements so as to limit our client's liability. If the law changes, we will make sure your property is in compliance.
We use only well vetted vendors with a track record of success. All vendors must verify their insurance and other appropriate documentation such as current licensing and/or bonding.
We offer a consistent approach to management that helps us provide the quality service our clients require but we can bend to your needs as well. We are confident that we have a management plan that fits your preferences and desires.
Our residents enjoy the luxury of paying their rent online either manually or automatically each month. Residents can also submit maintenance work orders through their account and see their ledger with completely updated balance information.
Our San Jose property management company has a dedicated department for all resident maintenance issues. Our staff will troubleshoot problems in an attempt to prevent needless costs and trips to the property by our vendors.
Our San Jose property managers will stand ready to help should an emergency arise after business hours. The agent or staff member will troubleshoot the problem and determine the emergency status and send vendors out as necessary.
We believe that our residents are an important part of the management experience. If they are happy it greatly reduces the chances that they will look for another place to live. We strive to be courteous and respectful with our residents knowing that they serve a valuable purpose in guarding our clients asset.
See Our Owner's Guide for more details.